Política de envío

[UPDATED 12/30/2024]

What is the cost of shipping?

For all orders under $100, there is a flat shipping rate of $10. 

For all orders over $100 within the US and its territories, shipping is free.

What is your Shipping time frame?

The time frame viewed at checkout refers only to the shipping provider's estimated shipping time. For the most accurate lead times on package delivery, check the Shipping Provider's website. Delays due to weather and other unforeseen factors may occur while the postal service is working hard to deliver your package to you. 

All orders are processed by Nature Direct Co within 7 to 10 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification via email when your order has shipped. This email will include your tracking information so that you may stay as up to date as possible on the delivery of your package!

There is always the potential for shipping delays, due to hospital trips, increased order volume, or other factors. Our shipping time frame was, for many months, 3-5 business days. We hope to return to this much shorter time frame as soon as possible. Early crystal mail is the best type of crystal mail! We will work VERY HARD to get your crystals to you as soon as possible, but should we encounter delays, we will update the website Shipping Policy and include additional messaging on the website to reflect the most up to date shipping time frame.

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow up to 48 hours for the tracking information to become available.

If you haven’t received your order and it has been marked as "Delivered" by the carrier, please contact the shipping provider for the quickest service. If needed, you can contact us directly at support@naturedirectco.com with your name and order number, and we will do whatever we can to help. It may take us up to 3 business days to reply to your email, but on average we reply to email inquiries every single day.

What shipping provider do you use?

We most often use USPS, UPS, or FedEx, choosing whichever is the most economical.