Política de reembolso

Return Policy
Last updated [December 30, 2024]

ALL SALES ARE FINAL. We do not guarantee returns or refunds for any reason, but you may be eligible for assistance if your case meets one of the below criteria.

Special Circumstances
Please contact us directly for package insurance inquiries. United States Postal Service (USPS) shipping insurance may be applied as a courtesy to some packages, however, if you would like to request shipping insurance be applied to your order, please contact us prior to purchasing your items, as a small additional fee may apply. If you believe that your package may have had United States Postal Service (USPS) carrier insurance applied, we can confirm this for you. For orders with United States Postal Service (USPS) carrier insurance, assistance with lost in transit, stolen, damaged items etc. may be provided at the sole discretion of the United States Postal Service (USPS). For the most efficient service with any package claims, please contact the United States Postal Service (USPS) directly. If you have already contacted the USPS and they were unable to help with your lost, stolen, or damaged order, we will also be unable to assist.

Nature Direct LLC is not responsible for any lost or stolen packages confirmed to be delivered to an address entered for an order. If the customer needs additional shipment information regarding their package, they should contact the United States Postal Service (USPS) directly for the most efficient service. If needed, Nature Direct LLC will confirm delivery date to the address provided and tracking number. These requests will be handled as soon as time permits, via website communication form or alternate social media platforms managed by Nature Direct LLC. Information other than delivery date and tracking number may be unavailable to Nature Direct LLC. Additional delivery or shipment inquiries must be discussed with the United States Postal Service (USPS).

In the event that the customer's package is sent back to the shipper and arrives successfully at the shipper's address, a refund may be issued at the sole discretion of Nature Direct LLC. If a refund is issued for a returned package, it will only be provided for the cost of the goods sent, and not any additional shipping costs or fees. Should there be a rare exception, Nature Direct LLC may provide a full refund, including the cost of the goods and any additional shipping costs or fees associated. Any and all refunds for packages returned to the shipper's address will be provided at the sole discretion of Nature Direct LLC.

If your package was returned to Nature Direct LLC and you believe that you should receive a refund, please contact us via any method so that we can assist you further. Packages returned to Nature Direct LLC will be reviewed on a case by case basis.

Contact support@naturedirectco.com for any questions or assistance regarding the Return Policy.